Our Policy
This page applies to Bongo in New Zealand.
1. How can I use BONGO?
All you need to do is text message your question to 4333. Anything can be asked and within a few minutes you’ll receive an answer back on your mobile phone. Answers will be concise because BONGO is limited to 1 text message per answer, which equals 160 characters.
2. Can anyone use BONGO?
BONGO is available to all mobile phone users on all networks in New Zealand (except 2 Degrees). So you can use it on any mobile phone, anywhere in New Zealand. You can also use BONGO when you are overseas as long as your New Zealand mobile phone has international roaming.
3. How much does BONGO cost?
The total service cost for BONGO is only $5. This includes GST and all texts, so the bottom-line is just $5. Please note if your message length exceeds the standard text message length (160 characters) you will incur additional charges.
4. Can I ask a question in more than one text message?
No. A single text message is 160 characters. However, most phones allow you to write longer messages. If a text message is over 160 characters it will be divided in to 2 questions and therefore you will be charged twice at $5 per text.
5. What questions can I ask?
You can ask BONGO anything you could think of. Have a look at our home page for a more comprehensive list of things that we can answer. Also, take a look at our policy to know where we draw the line with questions and answers.
6. Can I reply to answers?
We don’t recommend it because it will appear as another question in our system and you will be billed $5. Please see our Contact Us page if you would like to leave feedback.
7. What does Bongo cost?
Bongo costs $5 per message sent in to Bongo.
8. I’ve asked a question but haven’t received an answer?
If for any reason BONGO has received your question but you haven’t received a reply within an hour it’s possible that your text message has been delayed or lost in the mobile phone network. Please go to the Contact Us page and give details of the question asked, including your mobile phone number, time and date and network operator.
9. How do I give feedback?
You can go to the Contact Us page. Please feel free to leave us comments, suggestions or just general
feedback about what you think of BONGO.
10. Will Bongo service change?
Bongo reserves the right to review and make changes to its policies, service and charges without notice.
Please ensure that you read the Terms and Conditions and FAQ page which will display the latest information.
